Hyatt Regency Vienna

Best for / Tips to get it right

Why this one

Hyatt Regency Vienna shows up in 17 of 38 reviews for its staff, which is the single loudest signal in the sample. Guests keep writing things like "Staff is very helpful and courteous", and one reviewer calls it "my best hotel experience in Europe so far". That is a big claim, but it lines up with the numbers. The other recurring thread is the building itself. The property was previously an Andaz, and reviews still describe the style as "modern, fashionable, and with a touch of art". Rooms get called large and clean, the bathroom gets a mention in 5 reviews, and room size in another 5. Breakfast lands in 10 reviews, the restaurant in 7, and the lobby bar shows up twice. Location is the third theme, cited in 8 reviews. The hotel sits right by Vienna Hauptbahnhof, roughly a five minute walk from the main exit. The trade is real. It is not in the historic centre, but tram line D and the Belvedere are close, and several guests say the old town is a short ride away.

What guests keep saying

Staff is the strongest theme in the sample, with 17 of 38 reviews (45%) mentioning helpful, courteous service. Breakfast follows at 10 reviews (26%), location at 8 (21%) and cleanliness at 7 (18%). The restaurant and bar together appear in 7 reviews, and room size and the bathroom each get 5 mentions. Value for money lands in 4 reviews, and one guest sums it up as "a really good place and worth the value". The tone across the 38 reviews is warm and consistent. "Simply perfect", "great hotel", "highly recommended", the same handful of words keep returning.

• staffpraised 17 / 45%

  “Staff is very helpful and courteous.”

• breakfastpraised 10 / 26%

  “Great hotel, breakfast was very good.”

• locationpraised 8 / 21%

  “The location is also very good.”

• cleanlinesspraised 7 / 18%

  “Had a great experience room were big and clean”

• the restaurantpraised 7 / 18%

  “Great lobby bar and breakfast restaurant.”

• room sizepraised 5 / 13%

  “The overall style is modern, fashionable, and with a touch of art, and the spaces are very spacious.”

• the bathroompraised 5 / 13%

  “The hotel is well designed and comfortable in bedding and in the bathroom.”

• value for moneypraised 4 / 11%

  “This is a really good place and worth the value.”

• check-inpraised 4 / 11%

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The bit the hotel does not tell you

The building was an Andaz before it became a Hyatt Regency, and reviewers still bring it up. That matters if you like the current look, since the design is what people remember. The spa setup is more complete than the listing suggests: robes, slippers, a sauna, a cold plunge shower and an ice machine, with spa water at reception. Bring a swim bag if you plan to use it.

Who we pictured staying here