Pestana Collection Plaza Mayor

Best for / Tips to get it right

Why this one

Pestana Collection Plaza Mayor sits on Calle Imperial, a few steps from the Plaza Mayor itself. Out of 48 reviews we read, 25 mention the location, which is the single most repeated thing about this hotel. Guests write things like "in the best location in Madrid" and keep coming back to it. The second loudest signal is the staff. 23 of those 48 reviews bring it up, and one guest sums it up with "the staff is incredibly attentive". Breakfast appears in 15 reviews, and check-in in 5, including one that mentions an early check-in offered without asking. Google has 1,256 reviews at 4.6 out of 5. That is enough to publish it today. The rooftop pool and the spa show up in the margins, split between praise (4 reviews) and a practical warning about size (5 reviews). We are not selling you a stay here. We are telling you what you will actually get.

What guests keep saying

Location is the headline. 52% of the reviews we read name it first, and the phrase "in the best location in Madrid" is not an outlier. The hotel opens onto the Plaza Mayor, and guests describe walking to dinner, to pastry shops and to the rest of the centre without touching a taxi. Staff comes second at 48%. Guests mention the front desk, the breakfast team and the spa team by name, with words like attentive and thoughtful. One review describes a surprise birthday dessert left in the room. Breakfast is mentioned in 31% of reviews, and cleanliness in 15%. The complaints you will find online are concentrated in the rooftop pool area, mentioned in about 10% of the sample.

• locationpraised 25 / 52%

  “In the best location in Madrid!”

• staffpraised 23 / 48%

  “The staff is incredibly attentive.”

• breakfastpraised 15 / 31%

  “Breakfast deserves special mention.”

• cleanlinesspraised 7 / 15%

  “Everything was very organized, clean, and beautiful.”

• pool and rooftopflagged 5 / 10%

  “The room was small, the outdoor pool was cramped and there was no time limit for staying by the pool, so there wasn't enough room for everyone.”

• check-inpraised 5 / 10%

  “They kindly offered me an early check-in, which I really appreciated.”

• the restaurantpraised 5 / 10%

  “Great service, very good restaurant, and excellent location”

• pool and rooftoppraised 4 / 8%

  “The rooftop pool is another highlight.”

• spa and wellnesspraised 4 / 8%

  “I also had a massage at the spa, Lily was fantastic!”

• how quiet it ispraised 4 / 8%

  “The spa is beautiful & very peaceful, the rooftop pool is wonderful with gorgeous views & great service, the ambiance all throughout is lovely & elegant.”

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The bit the hotel does not tell you

The hotel restaurant sits on the Plaza Mayor and guests in the reviews treat it as a separate reason to stay, not an add-on. Several mention drinks at the hotel tables on the square. If you want the Plaza Mayor side, ask about rooms overlooking it at check-in, some reviews describe having been shown different rooms before choosing. The spa is used mostly by hotel guests in the afternoons, so mornings tend to be quieter. Wi-Fi comes up as unreliable in one review, so if you need to work, ask about signal in your specific room before you settle in.

Who we pictured staying here