Pestana Collection Plaza Mayor
Sources: the reviews behind this analysis
We show 5 of the 48 reviews we read, with a direct link to each one on its original site. Open any of them and check that the quote and the count are real.
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prescillia soares ★★★★★ 12 September 2026
“Everything is perfect. The location, the service, the breakfast, the rooms… we will gladly return! And their restaurant (on the Plaza Mayor) is simply incredible. We have never eaten so well in Madrid!”
Backs up: location Open on Google -
Luca Mineo ★★★★★ 11 September 2026
“Excellent welcome at this charming hotel, right in the heart of Madrid. The facilities are top-notch. The staff is incredibly attentive. A big thank you to Julio for the wonderful breakfast service.”
Backs up: staff Open on Google -
Paul Midgley ★★★★ 1 September 2026
“Nice rooms , great location and friendly staff, only criticism is that we received a 20% off when we checked in and were told we could use in the hotel, tried to use for breakfast NO, tried to use for our drinks bill NO, apparently it is...”
Backs up: breakfast Open on Google -
Patrice (Riviera 06) ★★★★★ 29 August 2026
“A stay at the Pestana Collection Plaza Mayor is an experience that transcends the typical hotel experience, becoming a true delight. Nestled in the heart of Madrid, this establishment masterfully blends the historical prestige of the Plaza...”
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Rosa Álvaro ★★★★★ 16 July 2026
“Pestana never disappoints, but this hotel has exceeded even our expectations. From the moment we arrived, we felt that everything had been carefully planned to ensure a perfect stay: a spectacular building, top-notch facilities, a...”
How we pick them: one review per published signal, so every percentage can be checked on its own. Nothing is edited, only shortened.
What guests keep saying
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locationpraised 25 / 52%
“In the best location in Madrid!”
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staffpraised 23 / 48%
“The staff is incredibly attentive.”
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breakfastpraised 15 / 31%
“Breakfast deserves special mention.”
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cleanlinesspraised 7 / 15%
“Everything was very organized, clean, and beautiful.”
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pool and rooftopflagged 5 / 10%
“The room was small, the outdoor pool was cramped and there was no time limit for staying by the pool, so there wasn't enough room for everyone.”
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check-inpraised 5 / 10%
“They kindly offered me an early check-in, which I really appreciated.”
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the restaurantpraised 5 / 10%
“Great service, very good restaurant, and excellent location”
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pool and rooftoppraised 4 / 8%
“The rooftop pool is another highlight.”
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spa and wellnesspraised 4 / 8%
“I also had a massage at the spa, Lily was fantastic!”
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how quiet it ispraised 4 / 8%
“The spa is beautiful & very peaceful, the rooftop pool is wonderful with gorgeous views & great service, the ambiance all throughout is lovely & elegant.”
