A chic choice in central Madrid with standout dining and attentive service.
Best for / Tips to get it right
Best for
- Couples on a getaway: 21 reviews praise the central location, perfect for romantic evening strolls.
- Food-first travellers: 36% of guests recommend the rooftop restaurant for its delicious breakfast and dinner options.
- Business trips: Many reviews highlight the efficient and friendly staff, ensuring a smooth check-in process.
- Families with young kids: The rooftop pool area offers a fantastic space for relaxation after a day of exploring.
Tips to get it right
- Request an interior room if street noise would disrupt your sleep, as some reviews mention street sounds.
- Check if your rate includes breakfast, as certain packages offer it while others charge extra.
- Consider booking your rooftop dining ahead of time, since it is one of the most celebrated areas of the hotel.
Why this one
Thompson Madrid stands out among 5-star hotels with its prime location, as 47% of guests rave about being close to city attractions and enjoying a quiet area. The rooftop pool and restaurant are frequently highlighted, with 47% of reviews encouraging visitors not to miss this unique space. The attentive staff also receive mention, with 44% commending their friendly service throughout the hotel.
What guests keep saying
Guests frequently highlight the superb location, with nearly half commenting on its excellent accessibility and quietness. The rooftop restaurant garners particular praise, with 36% describing it as a must-visit for both breakfast and dinner, while 44% acknowledge the fantastic service provided by the staff.
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locationpraised 21 / 47%
“Good and pretty quiet location.”
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pool and rooftoppraised 21 / 47%
“Don't miss the rooftop restaurant.”
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staffpraised 20 / 44%
“The staff in the lobby were also amazing.”
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breakfastpraised 16 / 36%
“The rooftop restaurant serves as both breakfast and dinner venue.”
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the restaurantpraised 16 / 36%
“Don't miss the rooftop restaurant.”
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cleanlinesspraised 8 / 18%
“The rooms are meticulously maintained and clean.”
Check the sources yourself
We show 5 of the 45 reviews we read, with a direct link to each one on its original site. Open any of them and check that the quote and the count are real.
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Kay ★★★★ 25 August 2026
“Rooms within the same category can differ quite a lot! So you might be lucky or not. We were not so lucky and got a room significantly less exciting than the pictures and descriptions suggested… The hard product is good except for the lack...”
Backs up: location Open on Google -
Alev Ayvaz ★★★★★ 24 August 2026
“This is our second stay at this hotel. We were so pleased with our first stay that we chose to stay a second time. From the moment we arrived until we left, they were incredibly attentive and courteous. All the hotel staff were extremely...”
Backs up: staff Open on Google
Avila & Segovia Tour with Tickets to Monuments from Madrid
The bit the hotel does not tell you
Some guests mention that the pool can get crowded, especially during peak times. It's advisable to visit early in the day for a more relaxed experience.
Who we pictured staying here
Couples on a getaway
She appreciates the hotel's central location for exploring the city on foot and loves the rooftop dining experience.
See allFood-first travellers
The acclaimed rooftop restaurant was a key factor in his stay, as he delights in trying local cuisine.
See allBusiness trips
The excellent service and convenient location near business hubs made this hotel an easy choice for his trip.
See allWhile you are in Madrid
Experiences booked through Viator. We may earn a commission on these, never on your room.
Three Cities in One Day: Segovia, Avila and Toledo from Madrid
Toledo Tour from Madrid: Cathedral, Synagogue & St. Tome's Church
Madrid Tapas & Wine Tasting Food Tour – Small Group Local Bars
From Madrid: Toledo & Segovia Day Tour with Lunch & Tickets
Toledo Half or Full Day Tour with Optional Lunch from Madrid
Before you book
Is breakfast included at Thompson Madrid, by Hyatt?
How can I get to Thompson Madrid, by Hyatt from the airport?
What is the best way to enjoy the rooftop pool at Thompson Madrid, by Hyatt?
Are there restaurants nearby Thompson Madrid, by Hyatt?
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