A classic Madrid five-star where the staff and the Sunday brunch carry the reputation.
Best for / Tips to get it right
Best for
- Families with young kids: 5 of 33 reviews (15%) mention family celebrations and brunch, and one notes the kids had a great time at the Sunday brunch.
- Food-first travellers: 6 reviews (18%) highlight breakfast, and several specifically praise the Sunday brunch with its eggs Benedict, pastries and cocktail masterclass.
- Business trips: the Castellana address puts you in Madrid's main business corridor, and the club lounge gets repeated mentions for attentive service.
- Couples on a getaway: the classic style and the club lounge service (several reviews thank the team there) suit a calm, well-run stay in the centre.
Tips to get it right
- Book a club lounge room if you want the service that guests mention most often. It is the part of the hotel that comes up again and again in the reviews.
- Reserve the Sunday brunch ahead if you plan to eat there on a weekend. It is popular with families and locals, and the reviews suggest it fills up.
- Ask for a room away from the street if you sleep lightly. A handful of reviews mention some street noise, and the hotel sits on a main avenue.
- Check whether your rate includes breakfast. Several guests mention it as a highlight, but it is not automatically part of every booking.
Why this one
The InterContinental Madrid sits on Paseo de la Castellana, one of the city's main arteries, and the reviews keep returning to two things: the people and the food. Across the 33 reviews we read for this analysis, 9 mention the staff positively (27%). That is the single most repeated signal, and it shows up in contexts as different as a club lounge breakfast and a family brunch. Breakfast gets its own share: 6 reviews (18%) single it out, and several of those are about the Sunday brunch rather than the standard morning service. Families appear in 5 reviews (15%), often around celebrations and brunch. Four reviews (12%) point to the location as a practical advantage, with metro and bus stops nearby. A note on the sample size. This is a large hotel (4.6 out of 5 across 4,947 Google reviews), and 33 reviews is a slice, not the whole story. We use it to spot patterns, not to draw conclusions about every stay.
What guests keep saying
The staff is the standout. 27% of the reviews we read (9 of 33) praise the service, often naming individuals in the club lounge or at brunch. Guests use words like 'exceptional' and 'accommodating', and one long-time client says the team makes them feel at home. Food comes next. 18% (6 of 33) mention breakfast, and the Sunday brunch appears repeatedly as a reason to book, whether for a family celebration or a weekend treat. The location gets a smaller but steady nod (12%), mostly for the metro and bus stops nearby.
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staffpraised 9 / 27%
“Great staff and service as well.”
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breakfastpraised 6 / 18%
“breakfast was amazing especially the mimosa!!”
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familiespraised 5 / 15%
“We enjoyed the hotel's brunch for a family celebration.”
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locationpraised 4 / 12%
“Very good hotel in the center of madrid”
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the bedpraised 3 / 9%
“We got our room early but requested a king bed.”
Check the sources yourself
We show 5 of the 33 reviews we read, with a direct link to each one on its original site. Open any of them and check that the quote and the count are real.
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Aisha Aljojo ★★★★★ 28 October 2026
“Very cosy and nice place<br>Very friendly and professional staff<br>Food is amazing<br>Car parking valle services available”
Backs up: staff Open on Google -
Marina VF ★★★★★ 1 November 2026
“We went in for breakfast on a random Sunday, and the service Cinthia and Ognyan provided was wonderful. We'll definitely be back.”
Backs up: breakfast Open on Google
Avila & Segovia Tour with Tickets to Monuments from Madrid
The bit the hotel does not tell you
If you want the brunch but are not staying over, you can book it as an outside guest. Several reviews come from Madrid locals who came specifically for the Sunday brunch, which tells you it is not just a hotel perk.
Who we pictured staying here
Families with young kids
She wants a hotel where the kids are welcome and the Sunday brunch keeps everyone happy. The InterContinental Madrid gets repeat mentions for family celebrations and brunch, and the location near metro makes getting around easy.
See allFood-first travellers
He books hotels based on breakfast and brunch. The InterContinental Madrid has 6 reviews out of 33 praising breakfast, and the Sunday brunch appears as a destination in itself.
See allBusiness trips
She needs a central base with reliable service and a club lounge for meetings. The Castellana address and the consistent praise for staff in the club lounge make this a solid choice.
See allWhile you are in Madrid
Experiences booked through Viator. We may earn a commission on these, never on your room.
Three Cities in One Day: Segovia, Avila and Toledo from Madrid
Toledo Tour from Madrid: Cathedral, Synagogue & St. Tome's Church
Madrid Tapas & Wine Tasting Food Tour – Small Group Local Bars
From Madrid: Toledo & Segovia Day Tour with Lunch & Tickets
Toledo Half or Full Day Tour with Optional Lunch from Madrid
Before you book
Is breakfast included at InterContinental Madrid?
Does InterContinental Madrid have a club lounge?
What is near InterContinental Madrid?
Does InterContinental Madrid offer family-friendly dining?
Do you work at this hotel? Ask us for a correction or for this page to be taken down. Request removal. Is this your hotel? Get it featured
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