San Firenze Suites & Spa

Best for / Tips to get it right

Why this one

San Firenze Suites & Spa sits in a 4-star package that guests keep describing the same way. The staff is the strongest signal: 38 of 51 reviews mention them, and the words that repeat are friendly, helpful and professional. One guest recalls a receptionist letting them sit in the air conditioning when the heat was too much, even though they were not staying there. Another mentions breakfast prepared to go before a very early departure. The location carries almost the same weight. 36 reviews call it perfect, and the phrase that comes up is that you can walk everywhere in 5 to 10 minutes. That is Piazza della Signoria on your doorstep, with the Duomo and Ponte Vecchio in easy reach. Guests also note that the hotel stays quiet despite the central address, which is not something every Florence hotel can claim. Breakfast gets 23 mentions and the details are specific: pastries, fresh fruit, espresso, made-to-order omelets. The spa appears in 9 reviews. One guest had a less than perfect experience with it, but the facility is listed among the hotel services and the majority of mentions are positive. Rooms are called spacious, clean and beautifully decorated. The building has a classic Florentine feel that guests describe as romantic and soft.

What guests keep saying

The staff is the first thing guests write about. 38 of 51 reviews mention them, and the stories are specific: a receptionist who found a table in the air conditioning when a guest was about to faint from the heat, a team that prepared breakfast to go before a 4 am departure, a check-in glitch that was fixed on the spot. The location comes a close second, with 36 mentions and the phrase perfect repeated over and over. Guests say they walked everywhere in 5 to 10 minutes. Breakfast is the third pillar. 23 reviews describe it as complete and varied, with pastries, fruit, espresso and made-to-order eggs. The spa is mentioned in 9 reviews, and the room size in 7. Cleanliness appears in 8 reviews, often with the word beautiful. Quietness gets 5 mentions, which is notable for a hotel this central. The overall tone is that the hotel sets a high bar for the rest of a trip.

• staffpraised 38 / 75%

  “The staff is extremely friendly.”

• locationpraised 36 / 71%

  “The location really is perfect.”

• breakfastpraised 23 / 45%

  “The breakfast was quite complete.”

• spa and wellnesspraised 9 / 18%

  “The only downside was the spa, which was poorly managed.”

• cleanlinesspraised 8 / 16%

  “Beautiful room, spacious and very clean.”

• the restaurantpraised 8 / 16%

  “He asked us if we wanted restaurant recommendations.”

• room sizepraised 7 / 14%

  “Beautiful room, spacious and very clean.”

• how quiet it ispraised 5 / 10%

  “The location is very central but manages to stay quiet.”

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The bit the hotel does not tell you

The lobby is full of fresh roses and lilies, a detail that guests notice on arrival and that sets the tone for the classic Florentine feel. Several reviews mention that the concierge can book reservations for you, and guests who used that service recommend it. The breakfast room also serves dinner, so you do not have to go far if you want a quiet meal. If you are celebrating something, mention it: one couple got a suite for their wedding night and the staff made the room feel special.

Who we pictured staying here